Student FAQ


How much do you charge for lessons?

Lesson rates vary depending on the tutor and the length of the lesson.

How does billing work?

Lessons are paid in advance, which guarantees your time slot with the teacher you select.

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, Discover and American Express.

When do I have to pay for the lesson?

In order to reserve your time slot, we require payment at the time of booking.

What if I have a scheduling conflict with one of my lessons?

If there is ever a schedule conflict then you should cancel the lesson.  Cancellations are credited if they are performed 24hrs before the scheduled lesson.  Returned funds are available in your account to use for future lessons, or to withdraw.

What kind of tools and resources are available for me as a student?

As a student with AskOurEinstein, you'll have access to your online student account, where you can easily track your schedule, manage your bills, make payments, communicate with your teacher and more.

What are some of the basic requirements for Students?

At AskOurEinstein, we encourage both teachers and students follow certain guidelines. These guidelines supplement our Terms of Use and are conditional to the use of our Website and Service(s).

As a Student, you will be required to:

Pay for lessons in advance and manage billing & account status via AskOurEinstein account

Understand and comply with our Terms and Conditions and Privacy Policy. 

Review and understand the Student Manuals for the various services we offer that are of interest to you.

Manage all schedule details within our website.

Understand and comply with the cancellation rules set by AskOurEinstein

For your reference, that your teachers are required to follow.

How do I choose the right teacher?

At AskOurEinstein, we know that every student has a unique idea about what makes a teacher qualified, so we give you lots of tools to find the teacher with the exact qualifications that you want. We encourage you to use our search filters and flip through descriptive teacher profiles, read through informative student reviews, and even ask your favorite teachers a few questions before booking. All of these tools are available to help you find the best teacher for your needs.

Choose your teacher based on...

Experience Level : We’ve got teachers with a wide range of experience and expertise so you can find advanced, PhD level teachers as well as great teachers for beginner level students. Every teacher's background and experience are listed on their profile for you to review and decide who has the right qualifications for you.

Student Reviews: Read about other students’ experiences under the Reviews section of teacher profiles. All teachers who have at least 1 review will have an average star rating and we encourage you to check out the full reviews students have written about their experience. You may learn even more about your potential teacher!

What if a teacher asks me to pay him/her directly?

Let us know, because that should never happen: Teachers who work with AskOurEinstein should never ask you to pay via cash or check directly, as it goes against their contract. If your teacher asks you to do this, please decline and let us know by emailing info@AskOurEinstein.com or calling (586) 992-6583 to speak with a student counselor. We'll be happy to connect you with a new teacher through AskOurEinstein.  Teachers who ask students to pay for their lessons in person (ie not online through AskOurEinstein) are subject to be removed from our platform.